Our Return Policy

Returns & Refunds

We want you to love what you order. Our return and refund policy is designed to be fair, transparent, and as hassle-free as possible.

🧩 Breakages

While we pack every order with care, occasional transit damage can occur.

If your item arrives broken:

Once reviewed, we will either issue a replacement or process a refund, at our discretion.
We’ll always aim to resolve the matter as quickly and fairly as possible.

🔁 Return Process

We accept returns under specific conditions:

You may request a return within 7 days of receiving your order, only if:

  • The product arrived damaged

  • There is a manufacturing defect

  • You received an incorrect product

To initiate a return, please email us at hello@theartcollectible.com with:

  • Your order number

  • Reason for return

  • Supporting photos or videos

Please note:
Items purchased during a sale or marked as final sale cannot be returned or exchanged.

✨ Handmade Disclaimer

May of our pieces are handcrafted by skilled artisans.
Slight variations in texture, color, or size are part of the charm of handmade work — they are not considered defects.

💳 Refunds

Once we receive the returned product at our warehouse, we will:

  • Process a store credit within 2–3 business days

In case a monetary refund is approved:

  • The amount will be refunded to your original payment method

  • Please allow 5–7 business days for the transaction to reflect in your account

Still have questions? We’re happy to help.
Email us at hellp@theartcollectible.com and our team will get back to you promptly.